Version Update Notification
In line with business adjustments, we have revised the Privacy Policy to
align with pertinent laws, regulations, and technical standards. Key
updates include the inclusion of SynthMind Hong Kong Limited as the
service entity and the addition of processing rules for data related to
the new online service, "WorkSpace."
Please review the updated Privacy Policy to stay informed about these
changes. Your continued use of our services constitutes acceptance of
the revised terms.
Thank you for your understanding and cooperation.
Introduction
Welcome to the SynthMind.AI products and/or services provided by
Metaverse Cloud PTE.LTD. The SynthMind.AI platform is designed to offer
you AI-related products and/or services through our proprietary AI
products and third-party products/services that we integrate.
The security of your personal data is of utmost importance to us, and we
are committed to providing a secure online environment. This Privacy
Policy outlines the purpose, methods, scope, and information security
measures concerning the collection, use, storage, sharing, transfer, and
processing of your personal information during the provision of products
and services on our platform. It also explains your choices regarding
exercising your rights to access, correct, supplement, and delete your
personal information. To enhance readability, we have used clear and
understandable language and provided definitions for key terms in
"Schedule 1: Definitions of Key Terms" attached hereto.
Please note that this Privacy Policy does not apply to services provided
by any third party using our products/services (e.g., our API) to their
end users. If a third party, acting as a personal information processor,
presents, links, or repackages our products/services to offer them to
end users, those end users must comply with the third party's privacy
policy. We cannot comprehend or control the purpose for the collection
and use of personal information by the third party. End users should
carefully review and cautiously access or use such third-party services.
Before using SynthMind.AI products and services, especially the clauses
highlighted in bold, carefully read and fully understand this Privacy
Policy. Acknowledge that you have comprehended and agreed to this
Privacy Policy before using the relevant products or services. For any
questions about this Privacy Policy, you can contact us using the
contact details (support@synthmind.ai) provided by SynthMind.AI. If you
disagree with the terms of this Privacy Policy, cease using SynthMind.AI
products/services immediately.
This Privacy Policy will guide you on the following:
- I. How we collect and use your personal information
- II. How we use Cookies and similar technologies
- III. Authorization and consent of end users
- III. Authorization and consent of end users
-
IV. How we share, transfer, or disclose your personal information
- V. How we store your personal information
- VI. How we protect your personal information
- VII. How you exercise the rights in personal information
- VIII. How we process children’s personal information
- IX. How we update and revise this Privacy Policy
- X. How you contact us
-
XI. Other legal basis for processing your personal information (only
for EEA) Schedule
- 1: Definitions of Key Terms
I. How we collect and use your personal information
(I) Personal information obtained by us when you use our
products/services:
We may need to collect and use your relevant personal information to
achieve the basic business functions of our platform. The following
provides a detailed list of our basic business functions and the type of
information necessary for achieving these functions. We will collect and
use such personal information only with your consent:
1. Account Registration:
When you register/log in to your account, you are required to provide
your [email address/phone number and password] to complete the account
registration. If you register as a corporate user, you may choose to
provide us with relevant information, such as [your name, work email,
position, and company name].
2. Paid Services/Products:
When you use our paid services/products, we will collect your [order
information, billing address, billing contact of your SynthMind.AI
account, and payment information] for invoicing and completing the
payment process.
3. Input Information of Users:
When you use our products/services, we will collect your personal
information contained in the [input content, uploaded files, or
feedback] ("Input Information"). Please note that we will not retain
Input Information that can be used to infer a user’s identity.
4. Communication Information:
If you contact us, we may collect your [name, contact information, and
any messages you send to us during communication (“Communication
Information”)] to verify your identity and address your
concerns.
5. Browsing Information:
When you browse or log in to use our products/services, we may collect
your user-side system time, time zone, and IP address for traffic
analysis and system security.
6. "WorkSpace" Service:
When you use our "WorkSpace" service, we will collect your
[operational behavior data and conversation data using Bot]. You agree
that the Bot creator has the right to view all conversation data for
optimization.
7. Cookies and User-Agent Information:
We collect [Cookie information] to identify the login user, [browser
language type] for website language selection, and [User-Agent
information] to recognize [browser type and version] for
compatibility.
8. Aggregated or De-identified Information:
We may aggregate or de-identify your personal information for analysis
of service effectiveness. We may analyze user behavior and
characteristics, share summary information with third parties, or
publicly disclose such information.
(II) Your personal information obtained by us from third parties:
-
1. We may obtain your personal information from a third party
(partner) with your consent, and process it as a data processor in
accordance with the contract signed by us and the third party.
-
2. We may obtain publicly available information or business
information from third parties to better understand our customer base.
Please note that information treated as non-personal, when isolated, may
be considered personal when combined with other data. Such combined
information will be protected as personal information according to this
Privacy Policy.
